At AlfaTradersFX, we are fully committed to safeguarding your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains the types of information we collect, how we use and disclose it, and the measures we take to protect it when you use our cryptocurrency trading platform.
By using AlfaTradersFX, you consent to the practices described in this Policy. We reserve the right to update or modify these terms at any time. If we make significant changes, we will notify you through appropriate channels or post a revised Policy on our site.
We collect a broad range of personally identifiable information to fulfill legal requirements, perform identity checks, and maintain your account. This includes your full legal name (and any previous names you may have used), your date and place of birth, and your nationality along with your country of residence. We also collect various government-issued identification numbers (such as a passport, national ID, or driver’s license), along with your residential and mailing addresses. Additionally, we require your phone numbers—both mobile and landline—email addresses, and any tax identification numbers that may apply. We may also request information about your employment or primary source of funds. Photographs of yourself and your official identification documents may be needed for thorough verification.
In order to facilitate transactions, comply with legal obligations, and better understand your trading activities, we collect financial information such as your bank account details and banking statements. We also record and verify your cryptocurrency wallet addresses and maintain a historical record of your trades, account balances, and payment activities. Depending on regulatory requirements, you may be asked to provide proof of wealth or documentation related to your tax residency.
We automatically collect certain technical and usage data to enhance our services and uphold security. This data can include IP addresses, unique device identifiers, and information about your browser type or operating system. We may also gather time zone settings, login dates and times, the pages you view, and the features you use while interacting with our Platform. Additionally, we analyze trading patterns, track session durations, log your activities, and use device fingerprinting to help detect suspicious or unauthorized behavior.
We obtain your information through various methods, ensuring both direct interaction and automated processes are employed for accurate data collection.
We directly collect information from you through the account registration process, KYC (Know Your Customer) verification submissions, and any interactions with our customer support team via phone, email, or chat. Additionally, information you voluntarily provide in online forms, surveys, or other written communications is also collected and stored.
Some information is collected automatically through technologies like cookies and server logs. For instance, we record your usage patterns, the pages visited, and your trading activity. We also gather analytic data that helps us understand user behavior, detect potential security threats, and continually improve the overall functionality of the Platform.
In certain cases, we supplement your data with information obtained from third-party sources. This includes identity verification services, public databases, and credit reference agencies. We may also utilize blockchain analytics providers to gain insights into on-chain transactions and verify the legitimacy of fund flows, as well as consult financial institutions to ensure thorough compliance with applicable laws.
The main reasons we use your information include creating and maintaining your account, conducting identity verification checks to prevent fraud, and processing your transactions and trades. We rely on your data to provide responsive customer support, monitor Platform security, and meet our legal and regulatory obligations.
Beyond our core services, we use your information to improve and optimize our Platform, conduct market research, and develop new features. We also engage in risk assessment and management to maintain a secure trading environment. In cases where you have given consent, we may send you marketing materials and promotional communications to keep you informed about updates, products, or services that may be of interest.
We may share certain pieces of your personal data with trusted third-party service providers who assist us in delivering the Platform’s features. These providers may offer identity verification services, payment processing solutions, cloud hosting, analytics, customer support tools, and security monitoring. We ensure that each third-party partner adheres to stringent data protection standards to safeguard your information.
Under certain circumstances, we may disclose your information when compelled by law or when we believe it is necessary to protect our rights, prevent fraud or illegal activities, or respond to valid legal processes and regulatory requirements. Additionally, your data may be shared or transferred in the context of corporate transactions such as mergers, acquisitions, or the sale of company assets.
We employ robust security measures to protect your information against unauthorized access, disclosure, or misuse. These measures include end-to-end encryption protocols, Secure Socket Layer (SSL) technology, periodic security audits, and penetration testing to identify vulnerabilities. We also utilize multi-factor authentication, implement strict access controls, and train our employees on proper data handling. Regular backups are carried out to ensure swift recovery in the event of a data incident or technical failure.
You have several rights with respect to your personal data. These include the right to request access to and correction of any inaccuracies in your information, as well as the right to request deletion or restrict the processing of your data, subject to legal requirements. You can also object to the processing of your personal data for certain purposes and may request the portability of your information to another service provider. Furthermore, if you previously provided consent for certain data uses, you have the right to withdraw that consent at any time.